FAQs

You will no longer be able to use our previous app. If the app didn't automatically update, please visit your App store for our latest version.

Your member number is the same, however, the product codes have changed to a 4-digit number. For example, membership savings account S1 is now 0100, Regular Checking S7 is 0700, and a used auto loan, L35 is 3500.

No, Mobile Check Deposit history is not available in the new App.

To find Zelle in the App, tap More, then Transfer & Pay.

We are currently experiencing an issue connecting to Quicken and are working to resolve it as soon as possible. In the meantime, you can still access your account information and download your transactions manually from our Digital Banking website by following these steps:

• Log in to your Digital Banking account.
• Select any account to show the transaction history.
• Click the down arrow just above the transaction list.
• Choose the QFX format, the dates, and select which accounts you want to download.
• Click the Download button to save the file to your computer and then import it to Quicken.

No, e-Alerts did not transfer to the new digital banking platform. You will need to set these up again. Alerts can be found on the "Tools" menu once you are logged in. You will find many new alert options. To set up Alerts, you will first need to confirm your phone number in Settings, which can be found on the Tools menu, or by clicking the person icon at the top right.

Yes, scheduled transfers between your credit union accounts are set up in the new digital banking platform.

Yes, your external transfers are in the new digital banking platform.

Yes, your external financial institutions transferred to our new platform. You will also have the option of being able to view external accounts within the App or Online Banking through our new account aggregation service.

Yes, Skip-a-Pay is available, however, you will not be able to use a debit or credit card to pay the fee. It must be transferred from your savings or checking account.

Once your membership is established, you can log into Online Banking or the Mobile App and select Quick Apply from the Accounts menu to add a VIP Checking and/or a VIP Savings account. More products will soon be available to open.

Log into Online Banking, select your checking account, then the Account Details tab. Privilege Pay is not yet available in the Mobile App.

Log into Digital Banking, select "Tools", and click "Check Services". From there, click the option to order checks. You will be navigated to the Harland Clarke website and will need a checkbook from your previous check order to complete the process. If this is your first time placing an order, contact Member Services at 301-586-3400.

To find your Rewards status in Online Banking, select VIP Rewards from the Tools menu. To find it in the Mobile App, tap More, Tools, then VIP Rewards. The only change is you will no longer earn 1.5 transaction credits at Giant and other Ahold Delhaize stores.

Google Pay and Apple Pay are still available. Unfortunately, we no longer offer Samsung Pay.

Yes, you can send secure messages. In Online Banking, click the envelope icon in the upper right side to send and receive secure messages. In the Mobile App, tap More, then Tools, followed by Message Center. You will also be able to chat within both the App and Online Banking.

Yes, once you complete the enrollment process, you will be able to activate Biometric ID in the Settings section of your profile.

Our new and improved Online Banking and Mobile App provides a more user-friendly experience, tools to help you achieve your financial goals, cleaner design and a simpler navigation flow. Some key features include:

• A new design for ease and efficiency
• Expanded alerts
• Account Aggregation (ability to bring your accounts in from other financial institutions to get a complete financial view)
• Credit score monitoring
• Financial wellness tips
• Ability to set up savings goals
• Chat functionality
• Personalized offers
• And more!

We are currently experiencing issues with setting up new eBills and are working diligently to resolve this as soon as possible.

The biller's address needs to match the address our new Bill Pay service has in their system. If bills were previously sent electronically and are now being issued by check, there is most likely a discrepancy between the mailing address on file and the one required by the new Bill Pay service. Please check the mailing address of the biller and then update it if needed in Bill Pay. Once updated, your payments should change from check to electronic.

To update the address: Transfer & Pay → Bill Pay → My Payees → select bill being paid by standard check → Manage → pencil icon → review/update the address

Yes, six months of history will be available on February 8th.

Since we have changed our Bill Pay service, the previous Bill Pay Contact Center will no longer be available. For assistance, please contact Member Services by sending a secure message or chat through the new digital banking platform or our Secure Contact Form, emailing memberservices@marketusafcu.com or calling 301-586-3400.

Yes, we have upgraded to a new and improved online payment portal. Current Quick Pay users will need to enroll in the new portal. Please note that only ACH payments (free) and debit card payments ($7.95 fee) will be available. Credit card payments will no longer be accepted.

No, recurring payments did not transfer to our new system. You will need to re-establish them at the end of February when the new payment portal will be available within the new digital banking platform.

Dial 301-586-3450 and follow the prompts to verify your identity and set up a new 6-digit PIN. If you have not enrolled in our previous service, or haven't used the telephone banking service within the last four months, you will need to first contact us before enrolling at 301-586-3400, memberservices@marketusafcu.com, or through our Secure Contact Form.

No, you will need to follow the prompts to set up a new 6-digit PIN. .

Our new system offers voice response which is a much more user-friendly experience.

Yes, both statements and eStatements will have a new and improved look. You will receive your new statement/eStatement in early March (early April if you do not receive monthly statements). How to Read Your Statement

Yes, two years of history is available in our new digital banking platform.

If you have a Home Equity Line of Credit or Personal Line of Credit, your billing notice will now be included on your periodic statements, and you will no longer receive a separate mailing.

You can contact Member Services at 301-586-3400, memberservices@marketusafcu.com, through our Secure Contact Form, or chat.