COVID19 Information & Updates

Effective Wednesday, March 18, 2020

For the protection of all members and staff, we are implementing the following changes to branch operations:

  • Maryland branches will serve all members from behind the teller line.
  • Our Mauldin branch will operate only its drive thru; the lobby will be closed.

Our ATM is still available for deposits and withdrawals. Requests can also be placed in the night drop.

  • Log into Online Banking or the Mobile App to:
  • View account history
  • Transfer funds
  • Make a mobile deposit
  • Open a new account
  • And more!

Visit marketusafcu.com to apply for a loan or get additional information on products and services.

Credit Union Message About COVID-19 Coronavirus

As your credit union, the ability to offer exceptional member service, as well as ensuring the safety of our members, associates, volunteer board, and supervisory committee members, are our top priorities. We are monitoring the COVID-19 health emergency and are prepared to change our business practices, if needed, to maintain critical operations. Currently we are taking extra precautions such as the following:

  • Increased cleaning and disinfecting areas such as the ATMs, teller line, countertops, and door handles
  • Temporarily discontinuing greeting members with a handshake at the branches
  • Restricting business travel and limiting vendor visits
  • Asking employees who are not feeling well to stay home

Many of our members are utilizing the following digital services rather than visiting our branches:

  • Online and Mobile Banking - View account balances, access recent transactions, transfer funds, send money, open accounts, pay bills and more. If you are not yet signed up for Online Banking, you can enroll online, and then download our Mobile App from your app store.
  • Mobile Check Deposit* - With our Mobile App, you can deposit a check with your mobile device (checking account required).
  • Texting/Secure Contact Form/Calling - Monday through Friday from 9:00 am to 5:00 pm, text or call Member Service Representatives at call 301-586-3400, email memberservices@marketusafcu.com, or complete a Secure Contact Form on our website or within our mobile app.
  • Surcharge-Free ATMs - Access 30,000+ surcharge-free ATMs through the CO-OP and Alliance One Networks. Find an ATM near you.

While closing locations is not something that is happening at this time, we must be prepared in the event a health risk presents itself. At Market USA we have been and will continue to implement and test our business continuity plans to meet the needs of our members. Please rest assured that we are fully prepared to continue operations in the event of an issue, and your money is completely safe. As always, your savings are federally insured up to $250,000 by NCUA, a government agency.

What We're Doing to Help

Market USA is committed to working with members during this difficult time. Here are a few of the options that may be available to assist:

  • Take advantage of our skip-a-pay program to skip your monthly loan payment
  • Redeem your share certificate without penalty (IRA Certificates: early distribution penalties still apply)
  • Apply for our Emergency Assistance Loan, available for up to $1,000
  • Take advantage of our FlexPay program to lower your monthly loan payment
  • Request a fee waiver

If you have been impacted by COVID-19 and need assistance or have any questions, please contact our Member Service Center. We are here to help you through this difficult time.

Helpful Resources

Just a reminder that we will never ask for your personal information through email. The FTC has published the following article to help protect you from scammers trying to take advantage of this situation. Coronavirus: Scammers follow the headlines

Please check the CDC's website for the most up to date information on COVID-19 Coronavirus: https://www.cdc.gov/coronavirus/2019-ncov/

* Certain restrictions apply. Visit our Mobile Check Deposit page for details.