Popmoney FAQs

Q: What is Popmoney?
A: Popmoney is an easy, fast and secure online personal payment service that lets you send and receive money to and from others directly from your bank account. Market USA is providing this FREE service to its members within the online Bill Pay system. (Click on the Popmoney button/tab within Internet Bill Pay.)

With Popmoney, you can send money to just about anyone - anytime, anywhere in the US! All you need is their name, and either an e-mail address or mobile phone number to get started. The payment will be deducted directly from the sender's banking account and deposited directly into the recipient's account in as little as one business day. These transactions carry the same high level of security as online bill payments.

Q: What is the transaction limit?
A: Daily limit up to $500 and weekly, up to $10,000. Limits may vary. Your individual limit will be displayed when you go through the process of sending money.

Q: Can I send payments outside the United States?
A: Payments can not be delivered outside the United States.

Q: What kind of payment accounts can I use with Popmoney?
A: You can only use payment accounts with check writing privileges. For example, checking and money market accounts are accepted, but savings accounts, credit and debit cards are not.

Q: Why didn't my recipient receive a text message even though I entered his/her mobile phone number?
A: His/her mobile carrier may not support receiving text messages from Popmoney. If the carrier is not supported, a recipient will not receive text messages from Popmoney notifying them when you send money.

Q: Will funds be deducted right away from my account?
A: If the recipient is already a member of Popmoney, then the funds will be debited from your account the next business day, and credited to the recipient the next business day. Recipients whose financial institution are not part of the network will be able to claim their money from The Popmoney Website, in which case your account will not be debited until the recipient claims the funds.

Q: Are there fees associated with using Popmoney?
A: There is no fee to send or receive money using Popmoney. Standard fees still apply when enrolling in the Bill Pay Service ($2.95 per month unless you pay at least 2 bills per month). Popmoney payments do not count as bill payments.

Q: How will I specify what type of alert they receive?
A: The sender of the funds will have the option to send the notification by text, email or both. The receiver of the funds does not have the option of how they would like to be notified.

Q: Is there any way a member or a non-member could pick up a payment in the branch?
A: No, the Popmoney service is an electronic Person to Person payment service via the web.

Q: What happens if I send a Popmoney payment and there is no money in the account when the ACH hits the account?
A: If a Popmoney payment is returned due to insufficient funds, your transaction limit is set to $0.00, and you will not be able to send Popmoney transactions. You will also incur an ACH insufficient funds fee. If you use Privilege Pay to pay a Popmoney transaction, you will incur a Privilege Pay Fee.

Q: How long does a first-time recipient have to claim the funds?
A: Someone who has never registered for Popmoney before has 12 calendar days to register and claim the money. The money does not leave the sender's account until it is claimed. If the money goes unclaimed, the sender will receive an alert letting them know the payment has expired.

Q: Who should I call If I'm having difficulty using Popmoney within Market USA's Internet Bill Payment System?
A: Members can contact our Member Service Center at
301-586-3400 or 800-914-4268.
Business hours are:
Monday, Wednesday & Friday - 8:30 a.m. - 5:00 p.m.
Tuesday - 9:00 a.m. - 5:00 p.m.
Thursday - 9:00 a.m. - 6:30 p.m.

Non-Member recipients can call 877-898-5343, if they have questions about how to use Popmoney. (Open daily 7a - 1a EST)



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